User Guide

Yes. Guest purchases are available.

For members, we provide special offers and grant TCN Points, which can be used during shopping.
You will earn 1 point for every 100 yen spent.
Note: There is no expiration date for the points.

Your name, email address, password, delivery address, and other customer information can be updated through “My Page: Confirm and Edit Membership Details.”

You can reset it from here: ⇒ https://shop.tcn-ec.co.jp/account/passwd

・Changing Your Member Login Email Address
To update your login email address, go to “Confirm and Update Membership Details” in your My Page, then select “Change Login Email Address.” Enter your new email address.
You will receive a “Confirm Email Address Change” email at the new address. Click the URL provided in the email to complete the update process.

・Changing the Email Address for Subscription Notifications
To update the email address used for subscription notifications, go to “Subscription List” in your My Page, select the relevant order number, and update your email address.

※ If you prefer, we can also process the email address change. Please contact us by email to request assistance.

It is listed at the top of the My Page.

Please apply through the “Cancel Membership” screen on My Page.
*Please note that once the procedure is completed, all saved information, including purchase history, delivery addresses, and TCN points, will be deleted.

Once you complete the order process, you will receive an order confirmation email. Additionally, once your items have been shipped,  you will receive a shipping confirmation email. If you do not receive these emails, please check your spam or junk mail folder. Additionally, please ensure that customer@tcnkenko.com is  added to your email’s safe sender list or remove @tcnkenko.com from your spam settings.

For regular purchases, orders will be shipped on the same day or the next business day after order confirmation.
Orders placed on weekends and holidays will be shipped on the next business day after the holiday period.
Please note:
・Orders placed after the cut-off time (2:00pm) will be shipped on the next business day.
・Delivery may be slightly delayed due to regional or shipping circumstances.
・Orders containing royal jelly will be shipped via a refrigerated delivery service.

If you have a change of address due to moving or other reasons, please be sure to notify us.

Cancellations on the shipping day are accepted only until the morning. Cancellations after this time cannot be accommodated. In such cases, please accept the delivery first and return the product within 7 days of receipt. (The product must be unopened. Customers are responsible for return shipping fees.)

Receipts can be issued via your My Page. https://tcn-ec.co.jp/guide/receipt.html
Note: Receipts can be issued after the shipment of your order is completed.

Please enter the coupon codes issued for various campaigns at the time of your order. For instructions on how to use them, please refer to the “How to Use Coupon Codes” page.

After logging in, you can use points when purchasing “regular products.” On the order information input screen, please enter the details in the “Specify Points Usage” field.

Notes:

Points will not be granted for purchases made using points.
Points are awarded for subscription products; however, points cannot be used for subscription payments.

For more details about points, please check [here].

We offer gift sets that include TCN Manuka Honey. Please consider them as a gift for your loved ones. You can find the gift sets [here] ⇒ [https://tcn-ec.co.jp/products/gift/].

The subscription service is a convenient option that automatically delivers your selected products at regular intervals, eliminating the need to place an order each time. We highly recommend taking advantage of this option! Find out more about subscription purchases [here] ⇒ https://tcn-ec.co.jp/subscriptions_products/

You can make changes via “Subscription List” in your My Page. Please note that changes to subscription deliveries must be made at least 10 business days prior to the next delivery date. If you wish to make changes after the order has been confirmed or for dates after the next delivery date, please contact us by email.

Subscription requires a minimum of three consecutive purchases. If you wish to cancel, please contact us by email after your third order and at least 10 business days prior to the next scheduled delivery date.

We offer the following payment options: Credit card (Visa, MasterCard, JCB, etc.)

Free shipping

For unopened and unused products, please contact us by email within the designated return period if you wish to return the item. Only returns with prior contact will be processed. Please return the product within 10 days after receiving it. Return shipping fees are to be paid by the customer. If the product is returned without prior contact (including situations of long-term absence or refusal of delivery), the return shipping fees will  be the customer’s responsibility. Please be aware of this in advance. Please note that fresh royal jelly products, such as “Royal Eight,” must be refrigerated or frozen upon arrival. Due to the nature of the product,  returns for customer convenience cannot be accepted. Thank you for your understanding.

Manuka honey is safe to consume during pregnancy and breastfeeding. In New Zealand, it is common to gift high-activity Manuka honey as a celebratory gift for expecting mothers. It is also recommended as a source of nutritional support. However, do not give honey to infants under one year of age, as their digestive systems are still immature.