Our Response to Fraudulent and Malicious Orders

We have experienced a number of malicious and disruptive acts, including fraudulent orders placed using fictitious or unauthorized  personal information, prank orders, and cases where the customer cannot be contacted or located. To address these harmful actions, we have been compelled to implement the following measures.

Order Handling

1. We may contact the customer by phone or email to confirm the details of the order. If we are unable to reach the customer, we may need to cancel the order.

2. For unusually high-value orders, we may contact the customer by phone or email to verify the order details.  In such cases, we may ask you to change your payment method depending on the details of your order.

3. Based on past transaction history, we may refuse the order.

Response to Malicious Acts

If we determine that an order constitutes a malicious act, such as fraudulent orders or prank orders, we will take measures such as  suspending the order. Additionally, if these actions cause damage to our company or third parties, we may take the following actions

・Filing a damage report with the police and submitting relevant information
・Reporting personal information and IP addresses to relevant authorities
・Seeking compensation for damages from those responsible for malicious acts

We kindly ask for your understanding and cooperation regarding our measures. 
Thank you for your attention and support.